Below you'll find a list of all posts that have been categorized as “crisis communications”
Communication with employees is critical Trauma happens in the blink of an eye. One moment, you are engaged in the exceedingly ordinary tasks that often make up the bulk of a comfortable workday. The next you are confronted with a life-or-death scenario. In the case of a bank robbery, that …
Social media brings new crisis management concerns Social media is still evolving, but there are certain rules that will help lead you to success. In a recent article, published on Ragan.com, social media expert Priya Ramesh listed her “10 Commandments of Social Media.,” a primer on social media crisis management. …
Saying the wrong thing during a crisis can make your organization look foolish Filled with quotes wherein “the speaker causes the listener to believe exactly the opposite of what was said,” Merrie Spaeth’s “Bimbo Awards” are a who’s who of bad crisis management. With the recent release of the “Bimbo …
Not having a solid policy in place leaves the door open for crises Social media can no longer be considered a fad, as the network of services continues to become more intertwined with each other and with our lives. By this point, most businesses understand that they need a social …
A perfect example of how poor crisis communications leads to trouble Ignoring your customers is bad for business, bottom line. In an article written for the latest Crisis Manager newsletter, appropriately titled, “Ignoring Customers – Not Smart Business,” friend and Checkmate Public Affairs owner Jeff Chatterton provides a perfect case …
Not Smart Business & Social Media Policy The newest edition of our Crisis Manager newsletter is up now on the BCM website! This time around we get started with a piece by frequent contributor and reputation management expert Jeff Chatterton, of Checkmate Public Affairs. His article, a case history of …
Strong social media crisis communications prevents a major boycott Harvey Norman nearly had a very unhappy Christmas. The retail chain, one of Australia’s largest, recently ran an ad campaign that had consumers up in arms, but thanks to an alert social media team and responsive execs, the problem was resolved …
Aussie airline is using smart crisis communications to advance its brand Qantas airlines has been in full out crisis management mode for nearly a full month now, ever since one of its new A380 jets was forced to make an emergency landing as a result of a mid flight engine …
Paying attention to rumors will give you a leg up in crisis management While every business will experience crises, some are more likely to be thrust into the public eye as a result. Government contractors are certainly in that category, and as result must take extra care certain to have …
Engaging in social media requires a crisis management plan Brands are now expected to build social media communities but, especially because many are still unfamiliar with the territory, there are risks involved. One of these is the unavoidable fact that someone, somewhere, will eventually be unhappy with your organization and …
Don’t let legal concerns dominate your crisis management planning In today’s litigation-happy world, chances are you will need at least one lawyer on your crisis management team. The problem is that in a crisis, this legal influence frequently clashes with one of the main priorities of crisis managers; communication. In …
When it comes to online reputation management, it pays to be prepared Reputations are built and broken on the Web. Be prepared, and you can come out of a crisis looking stronger than ever and carrying the respect of your stakeholders to boot. Come unprepared, though, and you risk a …
Good crisis management planning can carry you through a difficult situation Any travel-related business holds inherent risks, it’s just the nature of the industry. Political situations change, weather doesn’t take requests, and even the best kept machines break down from time to time, as in the case of Carnival cruise …
Using corporate jargon is guaranteed to alienate stakeholders “There’s tremendous turbulence in the ecosystem, of course, in mobility. And that’s sort of an obvious thing, but also there’s tremendous architectural contention at play. And so I’m going to really frame our mobile architectural distinction. We’ve taken two fundamentally different approaches …
Communication can make or break your crisis management efforts When it comes to communication, everyone needs a reality check from time to time. In the latest Crisis Manager newsletter, we featured an excerpt from heralded communications coach Karen Friedman’s book, SHUT UP and Say Something, that explains how to do …
