Plan ahead to avoid free-falling panic By Jon Harmon Imagine a tree trimmer working high above the ground, suspended in a safety harness. Before she makes the first cut with her light-weight chain saw, she surveys the limbs below, and the ground even further below. She makes a quick plan …
Ostriches don’t hide their heads in the sand. Neither should you.
Ostriches don’t hide their heads in the sand. Neither should you. By Jon Harmon We’ve all heard the myth that ostriches bury their heads in the sand to avoid danger, imagining that their whole bodies are hidden. (They don’t really do this.) It’s a laughable concept. Yet, this is precisely …
Preparing for the 2024 Elections: It’s Not Too Late
Preparing for the 2024 Elections: It’s Not Too Late By Susan Brown With less than 90 days until the U.S. elections, the clock is ticking for companies to brace themselves for what will be a chaotic period. The electoral landscape is volatile and unpredictable, with far-reaching implications for business operations, …
IBM Study, Cyber Attacks, and Crisis Management
More data from IBM researchers on the current state of system security The past several years have seen a near-constant stream of data breaches, hacks, and other cyber-intrusions that have left individuals and organizations in some seriously sticky spots. While awareness, preparation, and responsiveness has improved significantly over those years, …
Crisis Management Quotables…on the Danger of Neglect
Don’t let a lax attitude put you out of business Any time you see the name Kennedy, you know you’re dealing with a power player. Although Rose Kennedy made her reputation largely as a philanthropist and socialite, there’s no doubt she had her hand in some serious business dealings. With …
Do Your Crisis Management Plans Include Loss of GPS?
Heavily-used technology is frighteningly easy to disrupt EVERY day for up to ten minutes near the London Stock Exchange, someone blocks signals from the global positioning system (GPS) network of satellites. Navigation systems in cars stop working and timestamps on trades made in financial institutions can be affected. The incidents …
Crisis Management Lesson #1 from the Boston Bombing
Here’s an important message from Bernstein Crisis Management president Jonathan Bernstein, available in both text and audio form. Permission to re-use with attribution is freely given. Terrorists overseas have been exploding bombs and conducting armed attacks at public events for decades, but the United States’ experience in this area was …
Crisis Management Ostrich Alert for Colleges & Universities
You Might Be An Ostrich If….. If you haven’t already initiated an independent investigation to determine whether or not you could be the next Penn State or Rutgers…you might be an ostrich. If you know that something which has happened or is happening on your sports programs could seriously harm …
Crisis Management: Fix it…but don’t Forget
Fix it and forget it is great when it comes to cooking, not so much for crisis management. Many organizations, once clear of a crisis situation, simply move on with business as usual. While we understand the urgent need to do the things that bring in money on a daily …
Forward Thinking Means Better Crisis Management
Plan ahead to protect yourself When we sit down to discuss crisis management with clients, one of the first steps we take is to have them list what they see as their vulnerabilities. From internal problems like disgruntled employees and mechanical breakdowns, to external issues like supply line disruptions or …
A Crisis Waiting to Xploderz
Don’t turn a blind eye to safety One of the most powerful (and overlooked) aspects of crisis management is the ability to come in and spot “crises waiting to happen.” Often they are things that could result in minor lawsuits, ie. slippery spots in restaurants, but sometimes problems are so …
Delta Ad Nix Causes Crisis
Baggage fees are a fact of life when flying these days, and while airlines claim to need the extra money to survive in a struggling economy, the practice is clearly not popular with the public. Travel clothing maker ScotteVest recently tried to run an ad in Delta’s own Sky Magazine that …
Bikini Blunder
Awareness of your company’s communication history is an integral part of any successful crisis prevention strategy. Unfortunately for Southwest Airlines it seems that they are learning that lesson the hard way. This article from The Consumerist points out the absurdity of Southwest, the airline that not too long ago removed …
A Finger Lickin’ Secret
A little food for thought today (har, har) – KFC recently relocated the Colonel’s secret recipe to a new, high-tech safe in their corporate office. In order to prevent any foul (did you really think I could resist one more?) play the original handwritten recipe was kept in hiding for …
It’s Not All Luck…
Fellow PR professionals are an important source of insight and knowledge. Today’s tidbit comes to us from the blog of Kat Waters, a freelance PR pro and writer based in Dublin, Ireland. In her latest post she uses the way the Irish Government has dealt with their current recession to …
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