Playing referee among feuding employees is no easy task for small-business owners. Unlike their large-company counterparts, entrepreneurs typically don’t have the option of separating quarrelsome workers by relocating one to another office or department.
But human-resources experts say reaching a resolution is critical, as frequent arguments between employees can result in increased turnover, a slowdown in productivity and even violence.
This quote from a Wall Street Journal article highlights a problem that can quickly spark trouble in the workplace and cost your organization invaluable employees. Even if they are not directly involved, a working environment full of conflict will drive away your best and brightest. Crisis management for these issues should begin long before employees erupt; use conflict resolution training and open channels of communication to encourage problem solving rather than argument.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com/