Communication with employees is critical
Trauma happens in the blink of an eye. One moment, you are engaged in the exceedingly ordinary tasks that often make up the bulk of a comfortable workday. The next you are confronted with a life-or-death scenario. In the case of a bank robbery, that dynamic takes on a decidedly personal feel. Unlike other types of traumatic events, robberies involve that direct interaction of a perpetrator specifically targeting an individual or group as the recipients of his threats or acts of violence.
This quote, from a Crisis Care Network article by Dr. Betty Gilmore and Bob VandePol, MSW, describes one type of incident that creates a crisis that is more internal than external. While insurance replaces losses, and generally the bank itself is not blamed for the robbery, the employees involved often suffer serious after-effects. Because of this, a major part of crisis management in the aftermath of a robbery is communication with employees, especially those directly involved. By letting your employees know that you care about their feelings and well-being, you can improve their psychological health, reduce lost productivity, and hopefully get back to business as usual.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com/