Crisis Management for Technology

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, public relations

The ever-increasing level of connectivity among devices and services has made handling large volumes of personal or business information easy, whether you’re at home, the office, or on the go. Along with new technology comes new risks as well, as this quote from an AP article demonstrates:

A Georgia mother and her two daughters logged onto Facebook from mobile phones last weekend and wound up in a startling place: strangers’ accounts with full access to troves of private information.

The glitch — the result of a routing problem at the family’s wireless carrier, AT&T — revealed a little known security flaw with far reaching implications for everyone on the Internet, not just Facebook users.

While there was no harm done in this case thanks to the honesty of the three women, imagine the crisis management you could find yourself doing if someone with flexible morals found themselves logged into your CEO’s email or social media accounts.  We can only hope that the hole in the system can be plugged quickly!

The BCM Blogging Team
https://www.bernsteincrisismanagement.com/