We often think of crisis management as used in the work environment, but really it can be applied almost anywhere. The volunteers from the Fountain Hills-based CARE/FH team, a crisis response unit for traumatized victims, are more than familiar with the term. A quote from an interview with co-founder Victoria Caltabiano in the Arizona Republic sums it up.
Caltabiano and a team of 10 volunteers try to soften the blow. They provide phone numbers to call and places to visit to boost a victim’s chance of recovery.
“They have to make decisions at a time when not only can they not function to make the decision, but they’re not ready for it,” Caltabiano said.
The volunteers, who utilize an operations “bible,” a manual full of operating procedures for any possible situation, credit much of their success to preparation and training. Now celebrating their second successful year, the CARE team is a fine example of crisis management being put to good use.
JB
Jonathan Bernstein
www.bernsteincrisismanagement.com