Below you'll find a list of all posts from November, 2018
Though identifying details including names and locations have been changed, the following is a real-life case study based on Bernstein Crisis Management client experiences. The Crisis “We have traced the probable source of E. Coli that is sickening people in Dallas, TX to one of your restaurants.” That’s the …
Improving your ability to deliver the often-intimidating media interview or public statement According to Psychology Today, people are more afraid of public speaking than death. I see you nodding your heads out there, and to be honest when I first started practicing the skill I felt the same. While it’s …
This article, written by Bernstein Crisis Management president Jonathan Bernstein, has only grown in relevance since it was written. More often than not when we’re assisting clients with breaking crisis response there are reporters involved, and a worrying percentage of those reporters are willing to go beyond what we’d consider …
At the core of every message we create for crisis situations are our Three C’s of Credibility – Confidence, Competence, and Compassion. Without displaying these three items any crisis communication is bound to fall flat, and for the most part people get the first two C’s in their messaging. What’s …
