Defining what constitutes a crisis for your organization The word crisis means many things to many people. On the homepage of our website we share some of the most common categories of crises, but it’s nowhere near a complete list (mostly because we wouldn’t have room for anything else on …
“How Much Pain Does It Take?” Revisited
The below post was written by Jonathan Bernstein on April 2, 2015. Since then, we have seen countless severe crises where the damage could have been prevented, or at least reduced significantly. Some of them are still in the headlines today. It’s not just about saving reputation and your bottom line, …
Tools You Can Use When the Media Goes Too Far
We’ve been speaking out about what’s now been coined “fake news”, an overall lack of fact-checking, and unethical behavior from the media for many years. While many journalists strive to honestly bring news to the people, there are just as many today who have nothing in mind beyond getting as …
How Your Daily Decisions Could Spawn a Crisis
Everyday choices can create serious issues I can’t count the number of crises I’ve seen during my career that started with an operational decision that seemed like a good idea at the time — but which was fatally flawed from the start because decision makers didn’t ask a critical question. …