United Gets its Act Together

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Latest statement is the first step to recovery for the troubled airline After a…turbulent (so sorry, couldn’t resist) couple of weeks, United finally has its head on straight. The company’s 4/27/17 press release was on the money, and although it can’t undo the mistakes that came before it can set the …

Amazing Collection of Review Management Stats

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Hard facts on why YOU should care about online reviews 68% of millennials trust online reviews most For every star a business gets in their rating, their sales revenue will increase from approximately 5-9% 22% of consumers will not purchase a product after reading just one negative review about it …

Volkswagen Still Paying for Emissions Scandal

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A federal judge in Detroit Friday signed off on what could be one of the last big developments in the Volkswagen diesel emissions scandal, ordering the German maker to pay a $2.8 billion criminal penalty negotiated as part of a settlement with the U.S. Justice Department last January. The ruling …

Why You Should Have a Disaster Recovery Strategy Now

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[Editor’s note: This guest post comes to us courtesy of tech consultant Rick Delgado. To submit guest articles email [email protected]] In today’s technology-driven, data-intensive IT environment, a disaster recovery strategy is not an option. The Internet of Things has proliferated. It will not slow down, and artificial intelligence is gaining …

Case Study – Loss of Corporate Headquarters

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[Editor’s note: This case study comes to us courtesy of our colleague David J. Discenza, president of Discenza Business Continuity Solutions.] The Situation: A Fortune 100 financial services firm located in lower Manhattan, NY, requires each of its business units to run an annual table-top exercise of its business continuity plan. …