Blue Bell Has 2nd Listeria Scare While on the Rebound

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A second Listeria scare for the still-recovering ice cream manufacturer Blue Bell Creameries, which almost shut its doors for good in 2015 after a nasty Listeria outbreak that left three dead, has issued a recall of several ice cream products over fears they may contain Listeria once again. Although Blue …

Samsung Crises Spin out of Control

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Suds won’t clean this crisis up The U.S. Consumer Product Safety Commission (CPSC) is actively and cooperatively working with Samsung to address safety issues related to certain top-load washing machines made between March 2011 and April 2016. CPSC is advising consumers to only use the delicate cycle when washing bedding, …

Moana Costume Blunder Leaves Disney Saying “Sorry!”

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Designers thought they were respecting Pacific Island culture, but critics disagreed Okay, we get it. If you’re Disney, and putting out a fall movie starring Dwayne “The Rock” Johnson, then you’d like to cash in on that fact with a Halloween costume. But…maybe someone should put the brakes on when …

Crisis Management Quotables…on Getting Your Pants On

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Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World Wars. His career requires little recap, so let’s move directly …

Yelp Wins in Court Again: Why a Lawsuit Won’t Fix Your Reputation

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Why suing to have negative reviews removed is a waste of money “We’ll have our lawyer contact Yelp and they’ll remove the review”. It’s a common response from organizations who have seen damage from negative online reviews. It’s also dead wrong. Yelp in particular has been at the center of a number …

Collection of CDC Crisis Preparedness Infographics

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Useful infographics to address a variety of crises 65% of the population consists of visual learners, making infographics a great way to impart important information. Recognizing this, the Centers for Disease Control and Prevention’s Office of Public Health Preparedness and Response (say THAT three times fast!) has created a great …