A second Listeria scare for the still-recovering ice cream manufacturer Blue Bell Creameries, which almost shut its doors for good in 2015 after a nasty Listeria outbreak that left three dead, has issued a recall of several ice cream products over fears they may contain Listeria once again. Although Blue …
Samsung Crises Spin out of Control
Suds won’t clean this crisis up The U.S. Consumer Product Safety Commission (CPSC) is actively and cooperatively working with Samsung to address safety issues related to certain top-load washing machines made between March 2011 and April 2016. CPSC is advising consumers to only use the delicate cycle when washing bedding, …
Moana Costume Blunder Leaves Disney Saying “Sorry!”
Designers thought they were respecting Pacific Island culture, but critics disagreed Okay, we get it. If you’re Disney, and putting out a fall movie starring Dwayne “The Rock” Johnson, then you’d like to cash in on that fact with a Halloween costume. But…maybe someone should put the brakes on when …
Crisis Management Quotables…on Getting Your Pants On
Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World Wars. His career requires little recap, so let’s move directly …
Yelp Wins in Court Again: Why a Lawsuit Won’t Fix Your Reputation
Why suing to have negative reviews removed is a waste of money “We’ll have our lawyer contact Yelp and they’ll remove the review”. It’s a common response from organizations who have seen damage from negative online reviews. It’s also dead wrong. Yelp in particular has been at the center of a number …
Collection of CDC Crisis Preparedness Infographics
Useful infographics to address a variety of crises 65% of the population consists of visual learners, making infographics a great way to impart important information. Recognizing this, the Centers for Disease Control and Prevention’s Office of Public Health Preparedness and Response (say THAT three times fast!) has created a great …