Antivirus Maker’s Crisis Management for Data Breach

Posted on: 30, May 14

Jonathan Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, cyber security, cyber threats, Cyberheist, cybersecurity, Erik Bernstein, hackers, hacking, internet crisis management, internet security, Jonathan Bernstein, public relations, reputation management Leave a Comment

More proof that nobody is invulnerable to cyber attacks In the last Crisis Manager of 2013, we predicted cyber crises would explode this year, and explode they have. What was once a fringe crime that often went unnoticed by both victims and the media has become big business, and it …

The 10 Steps of Crisis Prevention

Posted on: 28, May 14

Jonathan Bernstein Crisis Prevention, Featured Articles

The 10 Steps of Crisis Prevention In my 30+ years of experience, I have found that 95% of the organizations with which I have had substantial contact are underprepared when it comes to crisis prevention. While the numbers have improved slightly in recent years as awareness of the need for …

Crisis Management Tools: A Lie Detector for Tweets

Posted on: 23, May 14

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management, strategic reputation management Leave a Comment

Will a program be able to sort fact from rumor on social media? Social media rumors have created crises not only for those who find themselves the focus of said rumors, but also those who propagate the untruths. Now, European researchers say they have created a system which would help …

If a Bounce House Can Be the Site of a Crisis…

Posted on: 21, May 14

Jonathan Bernstein crisis management, crisis preparation, crisis preparedness, Crisis Prevention, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

ANYONE can encounter crises In this blog we often repeat the message that every business needs a crisis management plan. In the real world, though, there seem to be many in lines of work where they just don’t see what the risks could be. If you fall into that category, …

Responding to Social Media Crises

Posted on: 16, May 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management, strategic reputation management Leave a Comment

How you react can make all the difference Let’s be real here – no matter how hard you try to avoid trouble, it’s not only possible, but also quite likely, that you’ll eventually encounter the need to do a bit of social media crisis management. Considering that the way you …

Reputation Management Tips from the Financial Industry

Posted on: 15, May 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

A push for change in the world of finance holds lessons for other industries Preventing reputation threats caused by customer dissatisfaction is a common goal of crisis management, and for the financial world (and many other tightly regulated industries) it has the added benefit of helping you avoid running afoul …

Talk About Easily Preventable…

Posted on: 10, May 14

Jonathan Bernstein crisis management, Crisis Prevention, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management, Twitter Leave a Comment

Another example of a social media crisis that should have been avoided Social media chats have backfired for large corporations like JPMorgan and McDonalds for fairly predictable reasons, yet their peers seem to be learning nothing as they voluntarily dive headfirst into troubled waters. For those still doubting the need …

Improve Your Online Reputation this Summer

Posted on: 07, May 14

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management, strategic reputation management Leave a Comment

A strong online reputation has quite a few benefits Getting serious about online reputation management is a win on many fronts. You’ll draw in more customers, head of crises before they can get started, and build a cushion of goodwill that will protect you from the impact of negative incidents. …