High-Flying Crisis Management

Erik Bernstein crisis management, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Natural solution for a nature crisis When flora and fauna present us with crises, we’re quick to look toward technology for a quick fix. Often, however, there’s a more natural solution. This quote, from an OC Register article by David Bro, explains how the city of San Clemente is putting …

Pingdom Gets “We’re Sorry” Right

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, online reputation management Leave a Comment

Editor’s Note: The following mea culpa email was so surprising in its quality and thoroughness that our friend Crockett Dunn had to pass it along, and we thought we’d share it with you. Major kudos to the Pingdom team for doing online reputation management right. Subject: Bug temporarily affected monitoring …

Bic’s “For Her” Crisis, or How to Play Ostrich

Erik Bernstein crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, reputation management, social media Leave a Comment

Nonexistent crisis management from the pen maker Are you a woman? Are those manly black, white, red and blue pens keeping you from writing? Well look no further, because Bic’s “for Her” line is here! Yes, we’re being sarcastic, but no, we aren’t making up the “for Her” line. Industry …

Colleges Use Social Media to Defuse Bomb Threats

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, school crisis management, social media Leave a Comment

Crisis management that reaches its intended audience This past Friday, the University of Texas at Austin and North Dakota State both received bomb threats from unidentified individuals. The obvious first step after receiving such a threat is to clear the area, but how do you notify the tens of thousands …

No “Likes” for Facebook’s Crisis Management

Erik Bernstein crisis communications, crisis management, Crisis Response, Erik Bernstein, Facebook, Jonathan Bernstein, online reputation management, public relations, social media Leave a Comment

What drives a social media innovator to sit silent while his stock plummets? With Facebook stock, one of the most anticipated public offerings, well…ever, sinking from day one, you would think that the company would be eager to trot out the man who brought it all together, THE face of …

Yosemite’s Deadly Hantavirus Crisis

Erik Bernstein crisis communications, crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein Leave a Comment

Widespread exposure calls for crisis management with reach Camping is a summer mainstay for many, but if you decided to take your family to California’s famed Yosemite this year, you’re probably feeling a bit nervous right now. Hantavirus, a bug few of us even knew existed, has leapt into the …

The Crisis Show Ep.12 – Recalls, Apple Leak, Montreal Shooting and…

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Jonathan Bernstein, online reputation management, public relations, social media, The Crisis Show Leave a Comment

The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …

Skip the Spin

Erik Bernstein crisis communications, crisis management, Jerry Brown, media training, PR, public relations, reputation management Leave a Comment

Editor’s Note: The following post is from Jerry Brown’s Monday Morning Media Minute newsletter. For a case study on the dangers of spin, check out the guest submission from Tony Jaques on our Free Management Library blog. Have you ever listened to someone flawlessly deliver a perfectly honed message — …

CDC Combats West Nile with Web Content

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein 1 Comment

Using web education for crisis management With the Centers for Disease Control reporting 1,590 cases of West Nile so far this year, 2012 officially holds the record for highest number of West Nile infections since the virus was first detected in the U.S. some 13 years ago. To help combat …