Talk to Your Online Community in Times of Crisis

Posted on: 30, Jun 12

Erik Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media Leave a Comment

Crisis management calls for constant communication One of our most-used sayings here at Bernstein Crisis Management is, “in the absence of communication, rumor and innuendo fill the gap.” Never has that been more true than now, where the line between accredited media member and amateur e-reporter is almost completely blurred. …

They Call it an “Ambush”

Posted on: 30, Jun 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, Judy Hoffman, media training, public relations, reputation management 1 Comment

Crucial crisis management advice for a common conundrum Editor’s note: Many thanks to crisis management/community relations pro Judy Hoffman for allowing us to publish the following article. Perhaps you have heard the term “ambush interview.”  It can mean several different things to media trainers like myself. The dictionary defines ambush as …

Rumors Cause Crisis Management Catastrophe

Posted on: 26, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, public relations, reputation management, social media Leave a Comment

Catch trouble early to prevent crisis management nightmares It was a blood-boiler of a story, a menacing tale of government gone too far: The Environmental Protection Agency was spying on Midwestern farmers with the same aerial “drones” used to kill terrorists overseas. This month, the idea has been repeated in …

A Crisis in One Culture May Be Commonplace in Another

Posted on: 24, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, Olympics, public relations, reputation management, social media, Tony Jaques 1 Comment

It depends on the culture [Editor’s note:  We’re pleased to bring you this article from crisis consultant Tony Jaques.] While the Internet and online technology is rapidly flattening out cultural differences, an incident in Australia provides a reminder that what might be commonplace in one country can trigger a reputational …

Crisis Management Takes Communication

Posted on: 22, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, public relations, reputation management, social media Leave a Comment

Become the source or risk your reputation Today’s public expects immediate answers. They want to hear about a crisis, type a few words into Google, and have the full story pop up. If they don’t get that, they’re headed to Twitter and Facebook to see what information is available, or …

The Crisis Show Episode 2 — All the News that’s Fit to Criticize

Posted on: 21, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, media training, online reputation management, public relations, reputation management, social media, The Crisis Show Leave a Comment

Three pros bring crisis management to your computer or tv, live and archived The Crisis Show’s second episode is up for those of you who missed the live broadcast last night. This week, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had plenty of fodder. To kick things off our …

Worst. PR Guy. Ever.

Posted on: 15, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, media training, PR, public relations, reputation management Leave a Comment

Creating a crisis with hamfisted media handling When Mike Elk, reporter for In These Times, headed to an event to question Honeywell CEO Dave Cote on labor issues, the last thing he expected was to be caught in an incident worthy of prime-time TV. Let’s give you the lead-in first…here’s …

The Crisis Show

Posted on: 13, Jun 12

Erik Bernstein crisis communications, crisis litigation, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, litigation-related PR, media training, PR, public relations, reputation management, risk assessment, risk management, social media, strategic reputation management, The Crisis Show Leave a Comment

Talk crisis management with the pros Tonight marks the first episode of The Crisis Show, a broadcast featuring the talents of Bernstein Crisis Management president Jonathan Bernstein, crisis/litigation expert Rich Klein and social media pro Melissa Agnes. Together, they will provide crisis management analysis for high profile and currently breaking …

District Embraces Crisis Management Training

Posted on: 09, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, disaster preparedness Leave a Comment

Planning for crises saves lives Despite the horrific incidents of school violence that have taken place in recent years, many institutions remain unprepared for crisis management when it comes to assaults on campus. Some, however, are investing in the safety of their students and staff. Check out this account of …

Crisis Management for Cruise Lines

Posted on: 03, Jun 12

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, public relations, reputation management Leave a Comment

Ignoring a growing need for crisis management is bad for business The cruise line industry is notorious for its pricing.  Every cruise is promoted as being a deal. 2-for-1 offers. 60 percent off. An 82 percent savings. But a savings of what and two for what? Everybody loves a bargain, …