Below you'll find a list of all posts from November, 2010
Paying attention to rumors will give you a leg up in crisis management While every business will experience crises, some are more likely to be thrust into the public eye as a result. Government contractors are certainly in that category, and as result must take extra care certain to have …
Engaging in social media requires a crisis management plan Brands are now expected to build social media communities but, especially because many are still unfamiliar with the territory, there are risks involved. One of these is the unavoidable fact that someone, somewhere, will eventually be unhappy with your organization and …
Don’t let legal concerns dominate your crisis management planning In today’s litigation-happy world, chances are you will need at least one lawyer on your crisis management team. The problem is that in a crisis, this legal influence frequently clashes with one of the main priorities of crisis managers; communication. In …
When it comes to online reputation management, it pays to be prepared Reputations are built and broken on the Web. Be prepared, and you can come out of a crisis looking stronger than ever and carrying the respect of your stakeholders to boot. Come unprepared, though, and you risk a …
Crisis management insight and advice This week, the Crisis Manager newsletter starts off with an article, written by BCM President Jonathan Bernstein, that provides a self-exam designed to help determine whether you are prepared for online reputation and crisis management; an invaluable resource because, if your business is like most, …
Good crisis management planning can carry you through a difficult situation Any travel-related business holds inherent risks, it’s just the nature of the industry. Political situations change, weather doesn’t take requests, and even the best kept machines break down from time to time, as in the case of Carnival cruise …
Using corporate jargon is guaranteed to alienate stakeholders “There’s tremendous turbulence in the ecosystem, of course, in mobility. And that’s sort of an obvious thing, but also there’s tremendous architectural contention at play. And so I’m going to really frame our mobile architectural distinction. We’ve taken two fundamentally different approaches …
Communication can make or break your crisis management efforts When it comes to communication, everyone needs a reality check from time to time. In the latest Crisis Manager newsletter, we featured an excerpt from heralded communications coach Karen Friedman’s book, SHUT UP and Say Something, that explains how to do …
Bad interviews are the bane of crisis management pros everywhere The election of Mayor Rob Ford has caused a major stir in Toronto’s political scene because of his boisterous campaign and the fact that his views are polar opposites of his predecessors. With solid public support behind him, it appeared …
Crisis communications and a sticky situation We’ve got two excellent guest articles in our latest Crisis Manager newsletter, now posted to the Bernstein Crisis Management website. First off, an excerpt from frequent contributor and world-class communications professional Karen Friedman’s book, SHUT UP and Say Something, that will help readers to …
