Below you'll find a list of all posts from May, 2010
In a major crisis, stakeholders want to hear what’s going on not from a lawyer or hired spokesperson, but straight from the CEO or other appropriate senior organizational exec. Because of this, proper media training is an absolute must-have for organizations who wish to deliver effective messages. Not all media …
This week in the Crisis Manager newsletter, now posted on the Bernstein Crisis Management website, BCM President Jonathan Bernstein offers advice on how to choose an experienced and effective media trainer. After that, communications consultant and crisis coach Ike Pigott uses the real life case of the “Jena Six” to …
With nearly 100 of its roads closed due to storms and flooding last month, the Rhode Island Department of Transportation couldn’t get information out fast enough. To help struggling motorists keep up with the changing conditions, the RIDOT started pumping out updates on Twitter and Facebook on a regular basis. …
Whether it is a business or individual, how one reacts to crisis can make or break a reputation. MyMidwest Magazine recently interviewed several experts on ways to overcome a disaster, including Bernstein Crisis Management Jonathan Bernstein, who offered this thought: Jonathan Bernstein, author of Keeping the Wolves at Bay, adds …
According to a document on its website, as part of the ongoing crisis management measures for the Gulf oil spill the U.S. Department of Homeland Security is monitoring social media platforms where users are posting about the incident. The Eurasia Review reports: The NOC is only monitoring publicly available online …
We store sensitive information on nearly every electronic device we own. Computers, cell phones, and PDA’s are all common sources of data loss. One device that many do not recognize as a serious risk, though, is your standard issue photocopier. CBS News explains why copiers, found in offices and public …
It was late 2008 that the Securities and Exchange Commission disclosed to Congress that some employees, including 17 senior officers collecting salaries ranging from $100,000 to $222,000 per year, were caught watching pornography on the job during the then-unfolding financial crisis. Until recently the story had not caught on in …
Johnson & Johnson’s most recent recall, their third in less than a year, could be a serious blow to the company. Still conducting crisis management to cope with the effects of their last recall, the lackluster effort the company has made to cope with this new case appears to be …
Playing referee among feuding employees is no easy task for small-business owners. Unlike their large-company counterparts, entrepreneurs typically don’t have the option of separating quarrelsome workers by relocating one to another office or department. But human-resources experts say reaching a resolution is critical, as frequent arguments between employees can result …
Accused of duping investors in a civil lawsuit filed by the Securities and Exchange Commission, Goldman Sachs has suddenly found itself in the proverbial hot seat, and this weekend Bloomberg News interviewed Bernstein Crisis Management President Jonathan Bernstein to get an idea of how well Goldman is doing and just …
Pittsburgh Steelers quarterback Ben Rothlisberger can’t keep himself out of trouble. Accused of, but not charged with, his second case of sexual misconduct in less than a year, it’s clear the man is making some bad decisions. Rothlisberger’s crisis management throughout both cases has been sub-par, and the statement he …
The Ripoff Report. The very mention of the name is enough to make business owners and crisis management experts cringe. The popular site is often a source of controversy because postings, which can be 100% anonymous, can never be removed for any reason, even if refuted by the parties involved. …
The impact of crises are never felt only by those directly involved. For proof of this, look no further than the BP oil spill, which is now causing problems for seafood restaurants and vendors in Louisiana and other states surrounding the Gulf. WWLTV.com, has more information: The head of Louisiana’s …
