Below you'll find a list of all posts from December, 2009
Recently, Mary Martinez was told that it was illegal to breastfeed her baby by security guards inside of a Michigan Target store. When she refused to leave, store security called the local police, who confirmed that what the woman was doing was 100% legal. While both of these acts were …
Technology has an ever-growing presence in crisis management, making it possible to take control of situations in ways never before imagined. The cell phone has been key in greatly enhancing communications, but if you are not properly prepared then the expectation that anyone, anywhere can be contacted at a moments …
[Here’s a guest commentary from Andrew Gilman, President & CEO, CommCore Consulting] The nearly-famous (will they soon become infamous?) Michaele and Tareq Salahi, the Virginia reality-TV aspiring couple who crashed the White House state dinner last week, present crisis communications challenges for a number of parties (sic). Start with, but …
One important lesson for crisis managers is that the news media demand a “shorthand” way of identifying any story, and a company brand is a very convenient option, especially in a crisis. Witness the “BP Texas Fire”, the “Tylenol disaster”, the “Intel Pentium chip” failure, and the “Firestone tyre” scandal. …
In the first two years after the term “Swine Flu” was used to describe the illness that mutated and jumped to humans from pigs, the U.S. Pork Industry suffered losses estimated to be in excess of $5 billion. This despite the reality that what came to be known more frequently …
We’ve just uploaded a brand new Crisis Manager newsletter to our website! This issue features an article by BCM President Jonathan Bernstein, which uses the negative effects swine flu has had on businesses as a launching point to discuss ways to prevent consumers making decisions about your product based on …
Toronto Star sports columnist Dave Feechuk did a nice job of getting a cross-section of perspectives on Tiger Woods’ driving mishap in a piece today called “Tiger Hurt by Bunker Mentality.” Quoted me accurately, too (thanks Dave, always appreciated!). One of my comments that didn’t make the cut for the …
