Below you'll find a list of all posts from November, 2009
Most hospitals strive to maintain a reputation of compassion and care, so when a purported billing department error at the UC Davis Medical Center caused a terse letter to be sent to the parents of a tragically deceased student, it hatched a crisis management nightmare. Another startling article from The …
While retail stores certainly have the right to detain suspected shoplifters, there is a line that can be crossed. According to a story posted on The Consumerist, a Michigan WalMart has been accused of not just crossing that line, but taking a flying leap over it. The details: In the …
Some of the most common crises that organizations find themselves facing involve reputation damage, and these days the origin of this damage is more than likely the Internet. In an interview for the Wildfire Marketing Group’s Thought Leader Thursday blog, reputation management consultant Andy Beal gave his take on why …
Crisis Manager Editor Jonathan Bernstein just sent this important notice to subscribers. Dear Crisis Manager Subscriber: I am moving my newsletter to a new email distribution service but along with that I have to ask you, on a one-time basis, to re-subscribe to the ezine. I apologize for the inconvenience …
Trouble can, will and does spring up at the most inopportune times. In a post on his blog, crisis and political pro Mike Love described one of the most important tasks in crisis communications:One of the core contributions that a Communications function can make to a business is to ensure …
It is now commonplace, even expected, that businesses have corporate blogs, LinkedIn and FaceBook pages and Twitter accounts. The thing that can lead to crises is the fact that many of these businesses do not take care to ensure that the sought-after connection is being made between them and the …
