Below you'll find a list of all posts from October, 2009
Everywhere we look in life, we see forms of crisis management. Nowhere are these more prevalent than in the work of first responders – police, paramedics and firemen. A new CPR method is saving lives and fast establishing itself as the standard nationwide. In an interview for a CNN article …
To anyone involved in crisis management on a regular basis, the idea that a sincere apology can mitigate damages is a no brainer. In other sectors, however, this idea is only just beginning to catch on. The success of legislation which has been adopted in 34 states, based on the …
We frequently discuss crisis prevention and response, but a topic that’s not touched upon as often is the clean-up phase. In an article penned for the latest Crisis Manager, Jonathan Hemus, founder of Insignia Communications, explains his way of thinking: Getting through a crisis successfully can suck every bit of …
One of the most critical parts of crisis management is having a plan in place before crises hit. Featured in the most recent edition of the Crisis Manager is an excerpt from PR expert Bob Roemer’s book, “When the Balloon Goes Up: The Communicator’s Guide to Crisis Response,” in which …
With the public nowadays looking to the Web for the vast majority of their news and information, having a poor online reputation is a major no-no. In an article written for our latest Crisis Manager newsletter, Rose Jensen offers up some advice for online crisis management. Whether you’re an individual …
After a long delay due to extensive work travel, we’ve finally got a new issue of our Crisis Manager newsletter up on the BCM website. In return for your patience, this edition features three enlightening guest articles representing different aspects of crisis management, all drawn from the real-life experiences of …
Almost every public relations professional has, or will, manage a client’s communications in a crisis situation. We all know the drills. But, how many of us have been on the other side, crisis management for the plaintiff’s side; working for the organization that wanted the publicity to continue. In a …
Those in the medical field face some of the most extreme crisis management situations one could imagine, including this one, described in an article from ProPublica.org: With scant public input, state and federal officials are pushing ahead with plans that — during a severe flu outbreak — would deny use …
