DoT Forces Takata’s Recall Into the Fast Lane

Dragging your feet is an easy way to make a bad situation worse Air bag manufacturer Takata has been dragging its feet when it comes to a widespread recall despite agreeing that a defect does exist which causes potentially deadly …

How Has Social Media Impacted Breaking News?

Knowing about factors that influence reporting will help your crisis management There’s no doubt that social media has affected the way breaking news is reported, for better and for worse. Regardless of whether you believe it’s been a boon or …

UNC Scrambles for Crisis Management Amid Scandal

A sign of deeper institutional issues? It’s not exactly a secret that star school athletes are frequently given special treatment, and we’re surprised that it hasn’t created scandals for more educational institutions. Some of that may be changing though, after …

Crisis Management Quotables…on Delivering Your Message

Present a clear message when communicating in crisis I came across a quote from artist Hans Hoffman on the Mr. Media Training blog and thought it would make for a particularly interesting Crisis Management Quotable. You see, when Hoffman shared …

Ferguson Chief’s Crisis Management Comes Late

Is this a sign of hope for resolution, or just smooth PR? The handling of Michael Brown’s death in Ferguson, Missouri has been characterized by poor communication, over-reaction, and the creation of an “us vs. them” attitude. Today, in a …

NFL’s Old-School Crisis Management Doesn’t Cut It

It’s time to break the cycle of crisis As you’re certainly aware, the NFL is once again in desperate need of crisis management as a result of not only Ray Rice, but also the league’s handling of his entire situation.  …

Crisis Management Quotables…on Why You Don’t Cover-Up

Sweeping ugly truths under the rug will come back to haunt you down the road Last week we talked about the ability of battlefield generals to do crisis management, but this week we’re looking at another type of leader. Politicians …

Crisis Management Quotables…on Making Communication Work

Ensuring communication is effective is core to crisis management success It turns out composer John Powell, perhaps best know for scoring movies like How to Train Your Dragon, Happy Feet and Kung-Fu Panda, knows a thing or two about verbal …

UK Embassy’s Twitter Gaffe

Proof of the need to constantly keep your image, your mission, and your audience in mind when posting to social media It’s not entirely surprising to see brands getting too edgy or controversial as they compete to grab attention on …

ESPN Benches Smith for Domestic Violence Comments

Understandably angry stakeholders and poor crisis management leave sports reporter in a bad spot ESPN anchor Stephen A. Smith won’t be stepping up to the mic for at least a week following his on-air comments regarding domestic violence – specifically …

Chase’s (ineffective) Compassion-Free Crisis Management

Lack of much-needed compassion leaves bank’s communications falling flat Having a debit or credit card charge declined is both frustrating and embarrassing no matter who you are or what you’re buying, something we would expect a bank to be aware …